Refund policy

FULL SATISFACTION POLICY

Custom skis ought to fit. At ORIGINAL+, we are convinced of the product quality we deliver. The decision for and the purchase of a pair of custom skis is a well-considered decision you make. Our promise is, that the custom ski will fit. Should - for any reason - you not be completely satisfied with your product, we'll make your return hassle-free and without all the red tape, and replace the ski with a redesigned version.

FULL SATISFACTION POLICY DETAILS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

ORIGINAL+ skis can be skied and tested; should the sensations not be to your fullest satisfaction, we kindly ask you to return your ski. We will consecutively reach out for an in-person ski counseling session, to understand the changes we need to implement to make your replacement ski fit optimally. The full satisfaction policy is applicable on as-delivered products; we are not able to accept any skis that have been modified, tuned, or otherwise changed. Skis must be repackaged per the instructions in the user manual and in the original DOWN SKIS packaging. Any return must include all tools and parts that came with the original shipment. Upon the arrival of returned goods to. All sales are final on discounted skis purchased through the ski outlet page and all "NOW" products. You’ll also need the receipt or proof of purchase. Cost of returns have to be covered by the customer.

To start a return, you can contact us at service@oplus.at. Please note that returns will need to be sent to the following address: O+ GMBH, c/o ORIGINAL+, Handelszentrum 16 / BT2 / EG, 5101 Bergheim, AUSTRIA or a domestic shipping address we shall provide you with.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@oplus.at.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.